Our technical team is available in the Asia/Kuala_Lumpur timezone.
Add as much detail as possible, including images, video (mpeg format), drawing or screenshot.
In order to better support you, please provide project's Contract / Invoice Number. Without it will delay or prevent technical support being offered.
Ticket response time can be up to 2-3 business days. Please be cautious and understanding.
Our support team operates six days a week, from 9:00 AM to 6:00 PM in Malaysia Standard Time (GMT+8), and strives to handle each ticket in a timely manner. However, our response time may be delayed by one or two business days during every weekend or government holiday.
If a pending ticket remains unresponsive for more than 3 business days or is unrelated to our support items, it will be closed automatically. Additionally, duplicate ticket issues may also result in ticket locking. Thank you for your cooperation.
